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The same installer covers both.",[196,197,199],"h2",{"id":198},"installing-the-plugin","Installing the plugin",[188,201,202,203,209],{},"The plugin ships as a single signed installer: ",[191,204,205],{},[206,207,208],"code",{},"AutoCADDTPlugin-Setup-\u003Cversion>.exe",".",[211,212,213,219,222,229,267],"ol",{},[214,215,216],"li",{},[191,217,218],{},"Close AutoCAD.",[214,220,221],{},"Download the latest installer (your team lead or the in-AutoCAD update prompt will give you the link — it comes from the JobEngine site, not from GitHub directly).",[214,223,224,225,228],{},"Run the installer. ",[191,226,227],{},"No admin rights are needed"," — it installs per-user, so you will not see a Windows UAC prompt. 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If your ",[206,410,411],{},"config.json"," has ",[206,414,415],{},"\"verboseLogging\": false",", local files are intentionally incomplete — mention that to support.",[196,418,420],{"id":419},"the-plugin-doesnt-load-at-all","The plugin doesn't load at all",[188,422,423,426,427,429,430,432,433,435,436,209],{},[191,424,425],{},"Symptom:"," AutoCAD starts normally, but there's no JobEngine ribbon tab, no ",[206,428,276],{}," loading message, and every plugin command (",[206,431,13],{},", ",[206,434,73],{},", …) returns ",[437,438,439],"em",{},"Unknown command",[188,441,442,445,446,449,450,453],{},[191,443,444],{},"Most likely cause:"," AutoCAD's security setting (",[206,447,448],{},"SECURELOAD",") is blocking the plugin because its folder isn't in AutoCAD's trusted-locations list — AutoCAD skips it silently, with no warning. (This has mainly been seen with unsigned development builds; a standard signed install usually isn't affected — if you installed from the official ",[206,451,452],{},"Setup.exe"," and still hit this, mention that to support.)",[188,455,456],{},[191,457,458],{},"Fix:",[211,460,461,468,502,505],{},[214,462,463,464,467],{},"At the AutoCAD command line, type ",[206,465,466],{},"TRUSTEDPATHS"," and press Enter.",[214,469,470,471,474,475,478,479,482,483,486,487,490,491,494,495,490,498,501],{},"When prompted for a new value, enter (keep any existing value, separated by ",[206,472,473],{},";","):\n",[206,476,477],{},"C:\\Users\\\u003Cyour-username>\\AppData\\Roaming\\Autodesk\\ApplicationPlugins\\...","\nThe trailing ",[206,480,481],{},"\\..."," matters — it trusts subfolders too, and the plugin's files live two levels down inside the ",[206,484,485],{},".bundle"," folder.\n(Equivalent UI route: ",[206,488,489],{},"OPTIONS"," → ",[191,492,493],{},"Files"," tab → ",[191,496,497],{},"Trusted Locations",[191,499,500],{},"Add",", then browse to that folder and confirm when asked about subfolders.)",[214,503,504],{},"Restart AutoCAD. The setting is saved to your profile, so this is one-time.",[214,506,507,508,510],{},"If it still doesn't load, re-run the latest ",[206,509,452],{}," (with AutoCAD closed) and restart — then contact support with your log folder (it will likely be empty for the affected day, which is itself useful evidence).",[188,512,513,514,517,518,520],{},"Do ",[191,515,516],{},"not"," set ",[206,519,448],{}," to 0 — that disables plugin security for everything, not just this plugin.",[196,522,524],{"id":523},"one-specific-command-says-unknown-command-but-others-work","One specific command says \"Unknown command\" but others work",[188,526,527,530],{},[191,528,529],{},"Cause:"," Your installed plugin version predates that command — commands are added in new releases.",[188,532,533,535,536,538,539,542],{},[191,534,458],{}," Check your plugin version (the ",[206,537,276],{}," startup message) against the latest release, ",[242,540,541],{"href":166},"update",", and retry. If you're already current and the command is documented for your version, report it to support with the command name and your log files.",{"title":544,"searchDepth":545,"depth":545,"links":546},"",2,[547,548,549,550,551],{"id":198,"depth":545,"text":199},{"id":280,"depth":545,"text":281},{"id":350,"depth":545,"text":351},{"id":419,"depth":545,"text":420},{"id":523,"depth":545,"text":524},"Installing the plugin, where it lives, what to send support, and fixes when it won't load.","md",{},null,{"title":149},[558,559,560,561],"Canonical public download URL to print — draft says 'the link from the prompt \u002F your team lead'.","Support channel for log bundles (Slack\u002Femail\u002Fhelpdesk) — no convention found.","Signed installer publisher string — name it explicitly so engineers can verify the signature?","Is SECURELOAD\u002FTRUSTEDPATHS actually reachable for signed %APPDATA% installs? Incident was a dev-deployed unsigned DLL.",{"title":183,"description":552},"5rzczVUUkRR-kEOI-j2C2OTGDAXwvWdM52vPhI-77Mg",[565,566],{"title":140,"path":141,"stem":142,"children":-1},{"title":153,"path":154,"stem":155,"children":-1},1781299190412]