Knowledge base unavailable
What it means when the Knowledge Base tab can't reach its data.
The Knowledge Base palette gets its AHJ and utility data from a JobEngine service that is still being rolled out — on some environments "unavailable" is expected, not broken.
What you'll see
The tab tells you the knowledge base can't be reached and stays empty. Everything else keeps working — drawing fill, tables, photos, chat are unaffected.
What to check
- Are you signed in? The tab needs your JobEngine account — run
LOAD_DTor sign in from the ribbon. - Does the drawing know its session? The palette resolves your project through the session loaded on the drawing — run
LOAD_DTfirst on a fresh template. - Is it just this project? Try the search box with a known AHJ name. If search works but your project resolves nothing, the project may not be linked to an AHJ/utility in JobEngine yet — fix the project data there.
- Still down? It's likely the rollout status of the service for your environment, not your machine. Check with your lead; mention what the tab says.